Privacy Policy

This Privacy Policy applies between you, the User of this Website, and Found North East Ltd registered in England and Wales with Companies House under registration number 16249218 with a registered office address of 5 Rowan Oval, Sedgefield, Stockton on Tees TS21 3BY, the owner and provider of this Website. Found North East Ltd takes the privacy of your information very seriously. This privacy notice tells you what to expect us to do with your personal information. Please read this Privacy Policy carefully.

Where do we get information from?

We collect information through tracking your visits to our websites, our online forms, such as bookings, orders, and purchases. 

What information do we collect?

We collect 'personal data' which is any information that can be used to identify a living person. Our website can collect information including your name, address, date of birth, postal or email addresses or contact numbers. By submitting this information, you are providing your consent that all of the personal data that you submit 

How do we use your information?

Use of 'Cookies'.

We use 'cookies' to monitor and analyse website traffic and optimise user experience. Information collected by cookies is anonymous and does not contain any personal information. 

What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:

•Names and contact details
•Addresses
•Date of birth
•Website user information (including user journeys and cookie tracking)
•Photographs or video recordings

We may collect or use the following information for service updates or marketing purposes:
•Names and contact details
•Addresses
•Marketing preferences
•Location data
•Recorded images, such as photos or videos
•Website user journey information

Where we get personal information from 
•People directly

How long we keep information
• Data Type: Personal identification (name, address, email, phone number)
• Retention Period: for the duration of contract
• Reason: Customer support

Age restrictions

We advise that our website is for use of those 18 years or older. We recommend that if you are under 18 years old, that you receive permission from your parent/guardian before providing any personal information to our website. 

Other websites

From time to time we may have links to other websites/organisations. We also reserve the right to participate in social media networking sites. We have no control over privacy practises and policies of these third-party sites. While you should dbe able to read their privacy policies on their sites. Found North East holds no responsibility or liability for your use on other websites. 

Changes to the policy

We, Found North East Ltd, reserve the right, at our sole discretion, to change, modify, add or remove sections of this policy at any given time and any changes will be notified to you, the user, using the email address provided and/ or by an announcement via our website and/or social media channels.  

Legalities

This policy shall be governed and understood by English law, and any disputes relating to this policy or or Found North East Ltd will be subject to the exclusive jurisdiction of the courts in England and Wales. Found North East Ltd does and will do its utmost to adhere to these laws, by following the GDPR regulations and DPA (2018). These laws ensure personal data is processed lawfully, fairly, and transparently with individuals having rights to access and control their data. 

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

•​Consent

•​Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

•​Consent

•​Contract

Our lawful bases for collecting or using personal information for legal requirements are:

•​Consent

•​Contract

Access to your information

You have the right to request access to the information that we, Found North East Ltd  via the data protection Act 2018. If you wish to obtain a copy of this information please write to us at the contact address below. 

You also have a right to withdraw your consent. To make a data protection rights request, please contact us using the
below details at the bottom of this privacy notice.

Last updated 23/05/2025